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This article originally appeared
in green@work.
"In America, there are powerful marketing devices
to sell products like Coca-Cola and hamburgers. All I want
to sell is good eyesight and there are millions of people
who need it."
-Dr. Govindappa Venkataswamy
Commerce can be a powerful catalyst for social change. While
many in the social sector still "shun trading"
like the aristocrats of old, an emerging group of innovators
are developing exciting new business models that use the
mechanisms of the marketplace to serve the greater good.
Employing the speed and vitality of capitalism, these social
entrepreneurs are building enterprises that effectively
deliver positive change. They are delivering high quality
health services to the greatest number of people at the
lowest possible cost, while serving needy children and elders
virtually for free. They are providing loans to entrepreneurs
too poor to qualify for traditional credit, allowing them
to start small businesses. They are tapping into local renewable
energy sources-sun, wind and water-to generate inexpensive
power, support self-sufficient communities and spur sustainable
economic growth.
The practitioners of these new business models are transforming
conventional notions of profit, value and wealth. Instead
of old-school capitalism's narrow focus on the bottom line,
which typically shrinks business activity into short-term
profit making, social entrepreneurs are cost-effectively
creating ecological, social and economic revenue, both in
the short-term and for future generations. In doing so,
they are beginning the work of building a truly regenerative
economy whose benefits are shared by all.
How Much Can We Give?
When the legacy of an enterprise-its long-term value to
the world-drives the business agenda, it unleashes the power
of commerce to create a wide spectrum of positive effects.
This is perhaps best understood by the new social entrepreneurs,
whose value proposition is not "How much can I get
for how little I give?"-the mantra of the old capitalism-but
instead, "How much can we give for all we get?"
Rather than focusing on the quarterly bottom line, this
new question suggests a rich, inspiring pursuit of life-affirming
wealth and productivity.
"How much can we give for all we get?" is fundamentally
a design question. Asked throughout the design process it
guides entrepreneurs toward products, facilities and business
models that grow ecological and social revenue while generating
economic health. The goal is good growth for all. Instead
of simply seeking to reduce the negative impacts of economic
activity-the reductivist's attempt to be "less bad"-we
can develop businesses built on a wholly positive agenda
that aims to enhance the human footprint, leaving behind
wetlands and clean water, prosperity and nutrition, fertile
farmland and healthy children.
This is not just wishful thinking. Enhancing the positive
effects of business is a fundamental outcome of our ongoing
work with our commercial clients, and it's also one of the
key goals driving the successful ventures of today's social
entrepreneurs.
Consider the business model developed by the Indian ophthalmologist,
Dr. Govindappa Venkataswamy. At age 55, after a distinguished
career as one of the most admired cataract surgeons in India,
Dr. V, as he is known, began to wonder how he could deliver
sight-restoring operations to a many more of those in need.
"In America, there are powerful marketing devices
to sell products like Coca-Cola and hamburgers," Dr.
V told Fast Company's Harriet Rubin. "All I
want to sell is good eyesight and there are millions of
people who need it."
Indeed, in India there are 20 million people without sight,
most of whom suffer from cataracts. To serve them, Dr. V
opened Aravind Eye Hospital, a twelve-bed clinic in his
brother's home in Madurai, India, and offered cataract surgery
for free. Today, Dr. V runs 5 hospitals that perform more
than 200,000 operations each year. Since opening his first
hospital in 1976, the Aravind clinics have given sight to
more than 1 million people.
If you think free surgery sounds like a bad business proposition,
well think again. At Aravind, a cataract operation costs
about $10; the same operation in the United States costs
nearly $1700. Aravind keeps costs low, writes Rubin, with
specially designed equipment that allows surgeons "to
perform one 10- to 20-minute operation, then swivel around
to work on the next patient-who is already in the room,
prepped, ready, and waiting."
Using this effective system, Dr V's hospitals give sight
to more than 500 people each day. Roughly one third of the
patients pay nothing; one third pay 65 percent of cost;
and about 30 percent seek out Dr. V and pay market rate
for his services "because the quality of his work is
world class." After nearly 30 years of operation, Aravind
has a gross margin of 40 percent and has never depended
on donations. It has done so, writes Rubin, by inventing
"a service so perfect that it created its own market
without
any significant resources, and with a paying clientele that
represented far less than half of its customer base."
"We were not thinking of amassing money as our goal,"
says Dr. V. Instead he asks, "How can my work make
me a better human being and make a better world?"
Spreading the Aravind Model
Not everyone has Dr. V's gift for eye surgery, but the business
model he created allows his vision to be applied worldwide.
That's exactly what the social entrepreneur David Green
is doing. After helping Dr. V expand the Aravind model for
eye hospitals, Green asked himself what he could give to
the world, and decided to offer affordable medical products
and services to developing countries. Working with Dr.V,
Green started Aurolab, which pioneered the manufacture of
high-quality, low cost intraocular lenses to serve Aravind's
needs and is today the second largest provider of intraocular
lenses in the world.
Green's current project is aimed at providing affordable,
state of the art hearing aids. Hearing impairment is the
world's most common birth defect, affecting some 250 million
people in the developing world. According to the World Health
Organization, half of those with hearing impairments would
benefit from hearing aids, which creates a need for 32 million
hearing aids annually. Hearing aid companies only produce
6 million annually, of which only 12 percent are shipped
to developing countries. Clearly, there is a pressing need
for an affordable alternative.
Green's strategy is to manufacture high quality, programmable
digital hearing aids for $40 and sell them with a multi-tiered
pricing model similar to Aravind's for up to $200, about
$1300 less than the current market rate. He is putting this
strategy to work by:
- Hiring the former head of R&D at the largest hearing
aid company-getting the instant benefit of long-term experience
- Finding high quality generic hearing aid chips on the
market and adapting them for particular hearing aid designs
- Manufacturing at Aurolab in India, where overhead and
labor costs are low
- Negotiating discounts with component manufacturers equivalent
to those normally offered on purchases of 500,000 units
or more
In effect, Green is developing a business model for ethical
globalization. It offers affordable pricing, local ownership
of distribution and sales, and the training required to
establish a multi-tiered pricing scheme, test patients for
hearing loss, and provide treatment, fitting, installation,
and maintenance of hearing aids. It is a model that not
only offers hearing to the world but also builds the capacity
of many locales for developing sustaining enterprises. There
is, after all, no end to what the world needs.
Creating a Local Energy Industry
Anil Chitrakar has made an art of creating opportunities
out of pressing social needs. A tireless social entrepreneur,
he is helping to develop enterprises in his native Nepal
that build the nation's capacity for sustainable, self-sufficient
economic growth.
In the 1990s, for example, Chitrakar and four other Nepalis
led an effort to redirect into local initiatives a $1 billion
World Bank loan targeted for a huge dam on the Arun Koshi
River. For seven years they asked the World Bank a fundamental,
often overlooked question: Is borrowing $1 billion and then
paying it to contractors from the developed world to build
a dam that generates only 200 MW of energy really meeting
Nepal's needs?
The answer, made obvious by Chitrakar and his colleagues,
was a resounding no. Instead of building the dam, the World
Bank loaned the money to Nepal to support an alternate approach
that would build the country's industrial capacity and a
more locally based energy infrastructure.
Chitrakar's approach was built on three basic principles:
Invest in local capacity. Hiring western firms to build
a huge dam would take the place of smaller hydroelectric
projects that Nepalese firms could build, bypassing and
ultimately destroying Nepal's existing industrial capacity.
Maximize linkages to the local economy. Making borrowed
funds work both backward and forward, the influx of capital
builds existing local capacity to generate power and creates
new capacity for economic growth. Small local firms build
capacity as they grow.
Use natural resources wisely. In a mountainous country
with yearlong runoff, energy needs can be effectively met
with smaller, less invasive hydroelectric systems.
Following these principles, local and government-owned
firms, along with international companies, have built small
and medium sized projects throughout the country, which
created twice the energy output of the originally planned
dam for half the cost in half the time. The re-directed
loan was also used to establish a power development fund
for local companies. As Chitrakar has said, the world needs
a bank, but we must be able to direct the bank's capital
to projects that truly meet a nation's needs.
Doing What Only You Can Do
Dr. V, David Green, and Anil Chitrakar are making a difference
because they are each doing what only they can do. On a
visit to California to meet with other social entrepreneurs,
Dr. V said he was not going to apply his business model
to distributing hearing aids because that's not what he
does-restoring sight is what he does. David Green, on the
other hand, does hearing aids and he's decided to take up
the challenge of providing hearing to the world. Anil Chitrakar,
meanwhile, is showing nations rich and poor how to build
sustainable enterprises-that's his calling and his unique
gift to the world.
Jerry Garcia, who has perhaps not been given the credit
he deserves for giving sharp business advice, captured this
confluence of calling, vision and leadership quite well
when he reportedly said, "You don't have to be the
best of the best. Just do what only you can do."
What do you do? There are literally millions of answers
to that question. No single vision or leader can possibly
build a truly sustaining world. It is going to take all
of us.
It will take thousands of affordable hospitals, an idea
taken up by Lions Aravind Institute of Community Ophthalmology,
which is offering the Aravind model to other eyecare organizations
throughout the world.
It will take institutions like the Grameen Bank, which
extends loans to entrepreneurs too poor to qualify for traditional
credit-$1 billion lent to 2.4 million borrowers, 95 percent
of whom are women-and thereby offers an empowering catalyst
for community economic development.
It will take technological ventures like the Benetech Initiative,
which uses entrepreneurship to harness the power of technology
to meet social needs, from removing land mines to safely
storing human rights data to providing an Internet library
for the blind.
It will take groups like Associacion ANAI, an NGO helping
Costa Ricans integrate people-centered conservation and
development initiatives that strengthen local communities
capacity to be economically self-reliant while preserving
the biological wealth of their remarkable rain forests.
Ultimately, that is what we are all working for: commercial
activity that is economically profitable, ecologically regenerative
and socially empowering-a regenerative economy whose benefits
are shared by all. And when we ask
"What do I do?"
"How can my work make a better world?"
"How much can I give for all I get?"
we can begin to become powerful catalysts for change
and take the first small steps toward creating a world of
fairness, hope and sustaining abundance.
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